Anita Bhappu
Anita Bhappu

The constant use of search engines on modern computers, tablets and smartphones has brought about a revolution in the way that many of us go shopping – for thousands of items.  And the ever-improving systems in place by such e-commerce giants as Amazon and ebay, as well as “brick and mortar” stores like JC Penney and Walmart, make it now possible to find a desired item online one day and on our doorstep the next.   For residents of places like the Academy Village – several miles out of Tucson city limits – such convenience has proven to be invaluable.

Anita Bhappu, of the Norton School of Family and Consumer Sciences at the University of Arizona College of Agriculture & Life Sciences, has devoted much of her career to research and teaching in areas related to “The Future of Shopping.”

On Wednesday (July 23) at 3:30 p.m., she will be sharing the results of some of her research at the Arizona Senior Academy and making forecasts about the present state of e-commerce and what further innovations she expects in years to come.  Moreover, she will be discussing those changes and what their impact is projected to be on individual lives and on the economy at large.

Bhappu’s areas of expertise include consumer adoption of technology, service delivery, effectiveness of work teams and organizational diversity.  After a bachelor’s in chemical engineering (with a minor in French literature) at the University of Arizona, she worked for several years at Procter & Gamble as a product development engineer.  Then she returned to Tucson for UA graduate work in organizational behavior (MS and Ph.D.), followed by a stint at Georgetown University’s McDonough School of Management and several years at the Cox School of Business at Southern Methodist University.

In 2007 she came back to Tucson, which she considers home, and has had seven years in a whirlwind of research, teaching and writing at the University of Arizona.

Submitted by Janet Kerans, Academy Village Volunteer

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How Online Shopping is Changing Business, and Us: July 2014